Ninewin Casino – User Agreement

Last updated: 29 August 2025

Welcome to Ninewin Casino (“we”, “our”, “us”). By registering, accessing, or using our platform, you (“user”, “player”, “you”) agree to comply with this User Agreement. Please read this document carefully before using our services.

1. Eligibility

1.1. You must be at least 18 years old or of legal age for online gambling in your jurisdiction, whichever is higher.
1.2. By creating an account, you confirm that online gambling is legal in your region and that you are solely responsible for complying with local laws.
1.3. We reserve the right to request age and identity verification at any time.

2. Account Registration

2.1. To access Ninewin Casino, you must register an account using accurate and up-to-date personal information.
2.2. You are responsible for maintaining the confidentiality of your account credentials.
2.3. Multiple accounts per user are prohibited unless explicitly approved by Ninewin Casino.

3. Deposits and Withdrawals

3.1. All financial transactions are processed in accordance with UK financial regulations and anti-money laundering (AML) policies.
3.2. Deposits can only be made using payment methods registered in your name.
3.3. Withdrawals are subject to identity verification and may take 1–5 business days to process.
3.4. Ninewin Casino reserves the right to set transaction limits and hold payments if suspicious activity is detected.

4. Fair Play and Responsible Gaming

4.1. Players must not engage in fraudulent, collusive, or abusive behaviour.
4.2. Ninewin Casino promotes responsible gambling and provides tools for self-exclusion, deposit limits, and cooling-off periods.
4.3. If you believe you may have a gambling problem, please seek help from GambleAware (https://begambleaware.org).

5. Bonuses and Promotions

5.1. All bonuses, free spins, and promotional offers are subject to specific terms and conditions.
5.2. Bonus abuse, including multiple accounts or false identities, will result in account suspension and forfeiture of winnings.

6. Security and Data Protection

6.1. Ninewin Casino is committed to protecting your personal information in compliance with the UK Data Protection Act and GDPR.
6.2. Your data will not be shared with third parties without your consent, except as required by law.

7. Limitation of Liability

7.1. Ninewin Casino provides games “as is” and does not guarantee uninterrupted availability or error-free performance.
7.2. We are not liable for losses resulting from technical issues, third-party services, or your own actions.

8. Dispute Resolution

8.1. If you have a complaint, please contact our support team at [email protected].
8.2. If your issue remains unresolved, you may escalate it to an Alternative Dispute Resolution (ADR) provider approved by the UK Gambling Commission.

9. Amendments

9.1. Ninewin Casino reserves the right to modify this Agreement at any time.
9.2. Continued use of our platform after updates implies your acceptance of the revised terms.

10. Governing Law

This Agreement is governed by the laws of England and Wales. Any disputes shall be resolved exclusively in the courts of England.